Friday, August 14, 2009

Steady steps.....

As I complete month of working life (working full-time in the guise of part-time), working is nescafe has become a thing of the past. This week onwards I've started working for a NGO focusing on micro-credit and educational programmes. Most of its operations are in foreign countries, but the important thing is that I got a decent job. When I was working in nescafe I was under-employed, while at present I'm under-paid. I don't to make it a big issue because I hope things would get better soon. One thing I've realised is that not all people get that dream job they've been wishing for. Rather, people make due with what they have, or hope for better days to come.

I have satisfaction in my job, even though I'm under-paid, and that is being able to help people in need. The NGO I work for is operating a micro-credit scheme in Acheh for some years, and they also plan to open an office in Egypt to help the people of Palestine. Apart from all this, the NGO would help Muslims anywhere in the world in times of strife and hardship.

There are some nescafe moments I would like to share:

The are-you-kidding-me moment:
An international girl walks up to the counter; she was surveying what we have to offer, and mind you it was not her first time either. While I let her do that, I went to take the order of another person. Then I came back to take her order.

Girl- ummm.....do you guys like have latte’s and stuff over here?? (spoken with a really fake accent)
I- well, not really. You see...... this not starbucks!!! Why not try and go there? (yes sir, I dropped it like its hot)
Taking egoistic shit was not part of my job description.

The LOL moment:
Two guys walked up to the fridge, at that moment I was operating the coffee machine on the other corner. After I was done, I went to the counter in order to total up what these two had bought. One of them had taken a Coke can, while his friend placed a cucumber next to it. Yes, a freakin’ CUCUMBER!!! This chap wanted to buy a cucumber that we use in our sandwiches, which we keep in a separate fridge.

For a moment, I could hardly contain my laughter and tried desperately not to laugh in his face. This has been the best moment so far on the job. I tried my level best to make him understand that the cucumbers were not for sale. Few minutes later, he pointed to an old label on the cucumber shelf that had RM. 1.70 on it. That guy must be real stupid to buy a cucumber for that price. He was a bit persistent if you ask me because even after that he didn’t give up; he tried to sweet talk me into selling the damn cucumber.

The heartbreak moment:
An Indian friend of mine came to nescafe and before I could take his order blurted out "dude.... what the hell are you doing here?!!? I heard you're really good and even have a department ranking!!"
At that moment I felt my heart being squeezed like it was going to stop beating. That really made me go "ouch" inside and I kept on hearing his words over and over again.

The Ms. X moment:
Look who dropped by nescafe one early morning with some her friends. She asked what I was doing in the shop, a very obvious question which I pointed out later (why do people ask that question anyway??). I told her that working in nescafe is only until and find something better to which she said "a proper job." Talk about rubbing it in folks...... and I wondered where all the sympathy went to?!!?

7 comments:

Anonymous said...

if you have mocha,y cant she asked you if have latte or not?tsk.tsk.

Loner said...

B'cos obviously if we did have latte we would say so on our board showing all our drinks.

tsk...task.... back at you laa. I wonder if you do the same thing too? haha

Anonymous said...

you do know there's something called as customer service? never diss a customer. that's the first rule. regardless how silly the query might seem

Anonymous said...
This comment has been removed by the author.
Anonymous said...

why do i hv this feeling dat ur competitive? its just a comment..
tsk tsk back at u...coz i am equally hard-headed as u!

Loner said...

Competitive!! My gosh, whatever for?!? I have a tendency to irritate people and prick their outer shell a bit, so nothing personal la.

About customer service, the customer is not supposed to abuse it. Further, the cafe is part self-service la so customer service does not apply in its entirety :D peace!!

Loner said...

Competitive!! My gosh, whatever for?!? I have a tendency to irritate people and prick their outer shell a bit, so nothing personal la.

About customer service, the customer is not supposed to abuse it. Further, the cafe is part self-service la so customer service does not apply in its entirety :D peace!!